Contact Us
Whether you've spotted something out of date on one of our reviews, want to suggest a Canadian online casino we haven't covered yet, or just have a question about how we rank and rate operators, this is the place to reach us. We read every message that comes in, even if it takes us a little while to reply during busy periods.
What we can help with
Best Casinos Canada is a research and comparison site, not a casino, so we can't process deposits, withdrawals or account issues on behalf of any operator. But there's plenty we can help with:
- Corrections or updates to bonus terms, ratings or offer details you've noticed have changed
- Suggestions for Canadian online casinos, software providers or payment methods we should be looking at
- Questions about how we test, score and rank the sites listed on allonboard.ca
- General feedback on the site, our write-ups or the way we present information
- Media, partnership or advertising enquiries
Issues we can't resolve directly
Because we don't operate any casino ourselves, some things need to go to the operator directly rather than to us. If your enquiry involves any of the following, your fastest route is the casino's own support team, reachable through live chat or email on their site:
- Deposits, withdrawals or delayed payouts on a specific casino account
- Login problems, identity verification (KYC) or account closures
- Disputes over a bonus, free spins or wagering requirements applied to your account
- Self-exclusion or account limits you've set with a specific brand
If you're concerned about your gambling habits more broadly, our Responsible Gambling page has practical steps and support options worth reading first.
Before you get in touch about a review
Online casino bonuses, licensing details and game libraries change often, and we work to keep our pages current. If you're writing in about something you've seen on a listing such as Betninja, WinnerIsland or SlotsGem, it helps if you can tell us:
- Which casino and which page the information appeared on
- What you saw when you checked the operator's own site or terms
- Roughly when you noticed the discrepancy
That's usually enough for us to verify the detail and get it corrected quickly.
How our ratings and recommendations work
A fair number of messages we receive ask why one casino ranks above another, or whether commercial relationships affect our lists. They don't. Our editorial team assesses licensing, game selection, bonus terms, banking options and support quality independently of any partnership. Best Casinos Canada earns commission when readers sign up through links on this site, but that arrangement never buys a higher position — a casino paying us nothing can rank above one that doesn't. If you'd like more detail on our background and approach, our About Us page covers it, and our Terms and Conditions set out the rest of the legal detail.
Response times
We aim to reply to general enquiries within a few business days. Straightforward corrections tend to get actioned faster than research requests or partnership proposals, which sometimes need a closer look before we respond properly. There's no need to send a follow-up straight away if you haven't heard back within a day or two.
A quick note on tone
We'd rather hear that something's wrong than have it sit uncorrected on the site. If a bonus offer has expired, a rating feels off, or a licence detail needs checking, tell us plainly — that kind of feedback is exactly what keeps a comparison site like this one useful rather than stale.